How can we help?

Welcome to the Cordy’s Corner Help Center! Whether you have a question about an order, shipping, returns, restocks, or one of our products, you can find answers to our most common questions below.

Can't find what you're looking for? Please use the Contact Us option on our website or email us at help@cordyscorner.com and our team will be happy to help.

Orders

When will my order ship?

Most orders are processed and prepared for shipment within 1–3 business days.

Occasionally, we may need additional information from you before we can complete your order. If we have a question, a member of our team will contact you using the information provided with your order. A delay in receiving a response may result in a delay in your order being shipped.

Once your order has shipped, you will receive tracking information so you can follow its progress.

Can I cancel my order?

Orders can be canceled as long as fulfillment has not begun.

Once your order has been marked as Processing, it can no longer be changed or canceled.

If you need to cancel an order, please contact us as soon as possible through our Contact Us page or at help@cordyscorner.com. We cannot guarantee that a cancellation request will be received before fulfillment begins.

Can I make changes to my order after placing it?

Orders cannot be edited directly after they have been placed.

If you need to make a change, please contact us as soon as possible and we'll see if we're able to help. Once an order has been marked as Processing, we are unable to make changes to it.

Can I change my shipping address?

Please contact us as soon as possible if you notice an issue with your shipping address.

If fulfillment has not begun, we may be able to update the address for you. Once your order has been marked as Processing or has shipped, we cannot guarantee that an address change can be made.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Why was an item from my order canceled or refunded?

If an item from your order is canceled or refunded, it most likely means we discovered an inventory discrepancy and the item is no longer available.

We do our best to maintain accurate inventory counts, but occasional discrepancies can happen.

If this occurs, the affected item will be canceled and the refund will be issued to your original payment method.

If you'd still like the item, visit its product page and join the waitlist/restock notification list. We'll email you if and when the item becomes available again.

Shipping & Delivery

How much does shipping cost?

Cordy’s Corner offers free standard shipping on U.S. orders over $100.

For orders that do not qualify for free shipping, available shipping rates will be displayed during checkout.

Which shipping carriers do you use?

We primarily ship orders through UPS and USPS.

We do not offer FedEx shipping.

The carrier used for your particular order may depend on the package, destination, and shipping service selected or available.

How can I track my order?

Once your order has shipped, tracking information will be provided using the contact information associated with your order.

Please allow time for the shipping carrier to receive and scan your package after you receive your tracking information. Tracking may not update immediately after a shipping label is created.

Do you ship internationally?

At this time, Cordy’s Corner ships within the United States only and does not offer international shipping, including shipping to Canada.

Many of the products we carry are subject to distributor agreements that restrict us from selling or shipping those products outside of the United States.

Additionally, changing tariffs, import requirements, fees, and other uncertainties surrounding international shipping currently prevent us from offering a reliable international shipping experience.

We understand that this may be disappointing to our international customers and appreciate your understanding.

My package says delivered, but I can't find it. What should I do?

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your property and any areas where your carrier normally leaves packages.
Checking with other members of your household or neighbors who may have received it.
Confirming the delivery address on your order.
Contacting the shipping carrier directly for additional delivery information.

Once a package has been transferred to the shipping carrier, Cordy’s Corner does not have control over its transportation or final delivery. Lost, missing, or stolen packages after shipment are the responsibility of the customer.

If you believe your package has been lost or stolen, please contact the applicable shipping carrier directly to begin an investigation or determine what options may be available.

My tracking hasn't updated. Is my package lost?

Not necessarily. Carrier tracking can occasionally take time to update, and packages may travel between facilities without receiving a new public tracking scan.

If your package has gone an unusually long time without an update, please contact the shipping carrier directly with your tracking number for additional information.

Once a package has been transferred to the carrier, Cordy’s Corner does not control carrier tracking or transportation.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 30 days of the date your order is marked as delivered.

To qualify for a return, merchandise must be:

Unused and unworn
Undamaged
In its original condition
In its original packaging
Returned with all original tags attached

Items that do not meet these requirements may not be eligible for a refund.

Certain products are not eligible for return or exchange, including:

Mystery boxes
Blind boxes
Sale items
Custom products

Can I exchange an item?

Exchanges are available in certain situations.

If an item arrives damaged, faulty, or otherwise unusable through no fault of the customer, please contact us within 14 days of delivery so we can help resolve the issue.

We may also be able to exchange apparel for a different size, subject to availability, provided the original item is still in new, unused, and unworn condition.

Please contact us before sending an item back so we can provide the appropriate instructions.

I changed my mind. Can I return my purchase?

If your item is eligible under our return policy, you may return it within 30 days of delivery.

For returns due to a change of mind or other reasons unrelated to an error or defect, the customer is responsible for return shipping costs and a 10% restocking fee will apply.

The merchandise must meet all of our return-condition requirements to qualify for a refund.

My item arrived damaged. What should I do?

Please inspect your merchandise as soon as your order arrives.

If an item arrives damaged, faulty, or otherwise unusable through no fault of your own, please contact us within 14 days of the date your order is marked as delivered.

When contacting us, please include your order information, a description of the issue, and clear photographs showing the problem. Additional photographs of the packaging may also be requested when relevant.

Once we've reviewed the issue, we'll provide instructions for the next steps.

For approved damaged or defective merchandise, Cordy’s Corner will cover the cost of return shipping as well as shipping for the replacement item.

I received the wrong item. What should I do?

Please contact us within 14 days of delivery if you received an incorrect item.

Include your order information and clear photographs of the item you received so our team can verify the issue.

If we sent you the wrong merchandise, Cordy’s Corner will cover the cost of returning the incorrect item and shipping the correct replacement to you.

Please do not send merchandise back until you've contacted us and received return instructions.

When will my replacement be sent?

Replacement merchandise is shipped after the original item has been returned to and received by Cordy’s Corner.

Once we receive the returned merchandise and confirm the return, we'll move forward with sending your replacement.

When will I receive my refund?

Once your return has been received, inspected, and approved by Cordy’s Corner, your refund will be issued to your original payment method.

After we approve the refund, please allow up to 10 days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.

Where applicable, you may also choose to receive Cordy’s Corner account credit instead of a refund to your original payment method.

Product Information

Will the product I receive look exactly like the photo?

In most cases, your product should look as close to the product photos as reasonably possible. However, we cannot guarantee that every item will look exactly the same as it appears on your screen.

Colors and other details may appear slightly different due to screen settings, display differences, photography, lighting, image quality, and normal manufacturing variations.

Some products are also intentionally unique.

For example, with certain all-over-print (AOP) backpacks and accessories, the placement of the printed pattern varies from item to item. Your product will feature the same overall design, but the exact placement of characters, artwork, or other elements may differ from the product shown in our photos.

These variations are normal and make each AOP item a little different.

Are your products authentic?

Yes. Cordy’s Corner sells authentic merchandise sourced through the brands, manufacturers, distributors, and wholesalers we work with.

Do you offer preorders?

We do not currently offer preorders.

If that changes in the future, information about preorder availability and applicable policies will be provided on our website and eligible product pages.

Restocks & Sold-Out Items

An item says sold out. Can I still purchase it?

Sometimes!

For certain products that we know we're able to restock, such as some of our T-shirts and hoodies, we may allow you to purchase the item even when our immediately available inventory has sold out.

When this option is available, your entire order will ship once all of the merchandise in your order is back in stock and ready to ship.

This option is not available for every product. Many of the products we carry are limited releases, discontinued merchandise, exclusives, or products for which additional inventory cannot be guaranteed.

If purchasing a sold-out item is available, the option will be shown on the applicable product page.

Will a sold-out item be restocked?

It depends on the product.

Cordy’s Corner carries a mixture of regularly available merchandise, limited releases, exclusives, and discontinued products. Some products can be reordered, while others may never become available again once our inventory sells out.

For much more information about how we handle restocks, exclusives, sold-out merchandise, and restock notifications, please visit our Restock Information page.

How can I find out when something comes back in stock?

When restock notifications are available, visit the product's page and sign up for the waitlist/restock notification.

If the product becomes available again, we'll send a notification using the email address you provided.

Joining a waitlist does not guarantee that an item will be restocked or reserved for you.

Because some merchandise may be available only in limited quantities, we recommend purchasing promptly after receiving a restock notification.

Payments, Refunds & Promotions

Where will my refund be sent?

Unless you've arranged to receive account credit, approved refunds are returned to the original payment method used for the purchase.

Once Cordy’s Corner approves and processes your refund, it may take up to 10 days for the funds to appear, depending on your bank or payment provider.

My discount code isn't working. What should I do?

First, check the terms associated with the promotion. Some discount codes may have expiration dates, minimum purchase requirements, product exclusions, or limits on the number of times they can be used.

Certain promotions and discount codes also cannot be combined.

If you believe your code should be valid but it isn't working, please contact us before completing your purchase so we can look into the issue.

Unless otherwise stated, discounts cannot be retroactively applied to completed orders.

Can I combine discount codes?

Unless a promotion specifically states otherwise, discount codes and promotional offers cannot be combined.

Still Need Help?

We're happy to help!

If you couldn't find the answer you're looking for, please use the Contact Us option on our website or email us at:

help@cordyscorner.com

When contacting us about an existing order, please include your order number whenever possible so our team can assist you more efficiently.

For damaged, defective, or incorrect merchandise, please also include clear photographs of the item and a description of the issue.

Customer Help Center