Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

We want you to be happy with your purchase from Cordy’s Corner. If something isn't right with your order, we're here to help.

Please review the information below before starting a return or exchange. Eligibility, fees, and shipping costs depend on the reason for the return.

Standard Returns

What is your return window?

Cordy’s Corner accepts eligible returns within 30 days of the date your order is marked as delivered by the shipping carrier.

Return requests made after the 30-day return period may not be accepted.

To begin a return, please contact us through the Contact Us option on our website or email help@cordyscorner.combefore sending your merchandise back.

Return Eligibility

To qualify for a return, merchandise must be returned in the same condition in which it was received.

Unless the item arrived damaged or defective, returned merchandise must be:

  • Unused

  • Unworn

  • Undamaged

  • In its original condition

  • In its original packaging

  • Returned with all original tags attached

Merchandise that shows signs of use, wear, damage, alteration, washing, or other changes after delivery may not be eligible for a return or refund.

Please take care when handling merchandise that you may wish to return.

Items That Cannot Be Returned or Exchanged

Certain merchandise is considered final sale and is not eligible for return or exchange.

This includes:

  • Mystery boxes

  • Blind boxes

  • Clearance merchandise

  • Custom or personalized products

For purposes of this policy, Clearance merchandise means merchandise specifically listed or sold within the Clearance section of the Cordy’s Corner website.

Using a coupon, promotional code, affiliate code, or other discount on an otherwise returnable product does not make that product a Clearance or final-sale item.

Please carefully review product descriptions, sizing information, and other product details before purchasing a final-sale item.

If a final-sale item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Final-sale status does not prevent you from contacting us about an item that arrived with a qualifying problem.

Changed Your Mind?

We understand that sometimes you receive an item and decide it isn't for you.

Eligible merchandise may be returned within our 30-day return period if it meets all of the return-condition requirements above.

For returns resulting from a change of mind, preference, or another reason that is not the result of a Cordy’s Corner error or a damaged or defective product:

  • The customer is responsible for return shipping costs.

  • A 10% restocking fee will be deducted from the merchandise refund.

  • Original shipping charges are nonrefundable.

If your original order qualified for free shipping, there is no original shipping charge to refund.

We recommend using a trackable shipping service when returning merchandise. Cordy’s Corner is not responsible for customer return packages that are lost or damaged while being shipped back to us.

Size Exchanges

Need a different size?

Eligible apparel may be exchanged for another size within the applicable return period.

To qualify for a size exchange, the original merchandise must be:

  • Unworn

  • Unused

  • Undamaged

  • In its original condition

  • In its original packaging when applicable

  • Returned with all original tags attached

Size exchanges are subject to availability.

Please contact us before returning your item so we can determine whether your requested size is available and provide return instructions.

Who pays shipping for a size exchange?

For size exchanges requested because the customer needs or prefers a different size, the customer is responsible for both:

  • Shipping the original item back to Cordy’s Corner; and

  • Shipping costs for the replacement item.

We will provide information about the replacement shipping cost as part of the exchange process.

We cannot guarantee that another size will remain available while your return is in transit.

If your requested size is no longer available when your return is processed, we'll contact you to discuss the available options.

If the need for an exchange resulted from an error by Cordy’s Corner or an approved defect with the merchandise rather than the customer's size selection, our damaged, defective, or incorrect-item policies will apply instead.

Damaged or Defective Items

My item arrived damaged. What should I do?

Please inspect your order and merchandise as soon as it arrives.

If an item arrives damaged, defective, faulty, or otherwise unusable through no fault of your own, you must contact Cordy’s Corner within 14 days of the date the shipment is marked as delivered.

Please do not return the merchandise before contacting us.

When reporting an issue, please provide:

  • Your order number

  • The name of the affected item

  • A description of the issue

  • Clear photographs showing the damage or defect

We may request additional photographs of the item, tags, packaging, shipping box, or other materials when necessary to evaluate the issue.

Once we've reviewed the information, we'll contact you with the appropriate next steps.

What Counts as a Defect?

Manufactured merchandise can occasionally have small variations from one item to another.

A defect generally refers to an issue that significantly affects the item's intended appearance, construction, function, or usability.

Normal manufacturing variations may not necessarily qualify as defects.

Examples can include minor variations in stitching, pattern placement, coloring, printing, texture, or other characteristics that occur naturally during manufacturing.

Certain products are intentionally different from one piece to another.

For example, the exact pattern placement on all-over-print (AOP) merchandise can vary significantly. The characters, artwork, or design elements appearing in a particular location on the product may therefore differ from the product photographs.

Variation in AOP placement alone is not considered a product defect.

If you're unsure whether an issue qualifies, please contact us with photographs and we'll be happy to review it.

Incorrect Items

I received something I didn't order.

If Cordy’s Corner accidentally sends you an incorrect item, please contact us within 14 days of the date your order is marked as delivered.

Please include:

  • Your order number

  • The item you were supposed to receive

  • The item you actually received

  • Clear photographs of the incorrect merchandise

Please do not use, remove tags from, or otherwise alter the incorrect merchandise.

Once we've verified the issue, we'll provide instructions for returning it and resolving your order.

Who Pays Return Shipping?

Return shipping responsibility depends on the reason for the return.

Damaged, defective, or incorrect merchandise

Cordy’s Corner will cover return shipping for an approved item that:

  • Arrived damaged or defective through no fault of the customer; or

  • Was sent incorrectly by Cordy’s Corner.

If a replacement is approved, Cordy’s Corner will also cover the cost of shipping the replacement merchandise to you.

Standard returns

For a return due to a change of mind, preference, or another reason unrelated to an error by Cordy’s Corner or an approved defect:

  • The customer pays return shipping.

  • A 10% restocking fee applies.

  • Original shipping charges are nonrefundable.

Size exchanges

For a customer-requested size exchange:

  • The customer pays return shipping to Cordy’s Corner.

  • The customer also pays shipping for the replacement item.

Replacement Items

When a replacement has been approved for damaged, defective, or incorrect merchandise, the original item must first be returned to and received by Cordy’s Corner before the replacement merchandise is shipped.

We are unable to ship a replacement while the original merchandise is still in the customer's possession.

Once we receive and verify the returned item, we'll proceed with the approved replacement.

Replacement merchandise is subject to availability.

If an exact replacement is unavailable, we'll contact you to discuss the available resolution options.

Refunds

How are refunds processed?

Once your returned merchandise arrives at Cordy’s Corner, we'll inspect it and verify that it meets the applicable return requirements.

If your return is approved, the eligible refund will be issued to the original payment method used to place the order, unless you have arranged to receive Cordy’s Corner account credit instead.

For standard change-of-mind returns, the applicable 10% restocking fee will be deducted from the merchandise refund.

Original shipping charges are nonrefundable.

Customer-paid return shipping costs are also not reimbursed.

When Will I Receive My Refund?

After Cordy’s Corner approves and processes your refund, please allow up to 10 days for the refund to appear on your original payment method.

The exact timing depends on your bank, card issuer, or payment provider and may be outside of Cordy’s Corner's control once the refund has been submitted.

If more than 10 days have passed since we confirmed that your refund was processed, we recommend first contacting your bank or payment provider.

If you still need assistance after doing so, please contact us.

Account Credit

In some cases, you may choose to receive Cordy’s Corner account credit instead of having your refund returned to your original payment method.

If you'd prefer account credit, please let us know when arranging your return.

Once a refund has already been processed to your original payment method, we may not be able to change it to account credit.

Orders Containing Multiple Items

You do not necessarily need to return your entire order if only one item needs to be returned.

When contacting us, please specify exactly which item or items you'd like to return.

Eligibility, return shipping responsibility, and any applicable restocking fees will be determined for each returned item based on the reason for the return.

Discounts, Promotions & Clearance

Using a discount does not automatically make an item final sale.

Regular merchandise purchased with a:

  • Coupon code

  • Affiliate or creator code

  • Promotional discount

  • Storewide promotion

  • Other eligible discount

may still be returned as long as the merchandise otherwise meets our return requirements.

Any approved refund will be based on the amount actually paid for the merchandise after discounts, rather than the item's original retail price.

Clearance merchandise

Merchandise specifically sold through the Clearance section of the Cordy’s Corner website is final sale and cannot be returned or exchanged.

This applies regardless of whether an additional promotional discount was used.

If Clearance merchandise arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Mystery & Blind Box Products

Mystery boxes and blind boxes are final sale and cannot be returned or exchanged.

Purchasing a mystery or blind product means the exact item, design, character, style, or assortment you receive may be unknown at the time of purchase.

Receiving a particular variation that you did not prefer does not make the product eligible for a return or exchange.

However, if the merchandise itself arrives damaged or defective, or you receive something different from the product you actually purchased, please contact us within 14 days of delivery.

Custom Products

Custom and personalized merchandise is made specifically for the customer and is therefore final sale.

Custom products cannot be returned or exchanged because of a change of mind, sizing selection, design choice, or another customer-selected customization.

Please carefully review all sizes, artwork, personalization, spelling, colors, quantities, and other selections before approving or placing a custom order.

If you believe your custom product was produced incorrectly compared with the specifications approved for your order, please contact us within 14 days of delivery.

Items Returned Without Authorization

Please contact Cordy’s Corner before sending merchandise back.

Returning an item without first contacting us does not guarantee that the return will be accepted or refunded.

Unauthorized returns, merchandise that does not meet our return requirements, or merchandise returned outside the applicable return period may be refused.

Return Packaging

Customers are responsible for packaging return merchandise appropriately to protect it during transit.

Whenever possible, please return merchandise in the protective packaging in which it was received and place the product inside an appropriate shipping box or mailer.

Do not attach shipping labels, tape, postage, or other materials directly to collectible or retail product packaging.

Damage to merchandise or its original retail packaging caused by inadequate return packaging may affect return eligibility.

What If My Return Is Not Approved?

If returned merchandise does not meet the requirements of this policy, Cordy’s Corner reserves the right to deny the return or refund.

Examples may include merchandise that:

  • Has been worn or used

  • Has been washed

  • Has been damaged after delivery

  • Is missing original tags or packaging

  • Was returned outside the applicable return period

  • Is a final-sale product

  • Otherwise does not meet the conditions outlined in this policy

If there is an issue with your return, we'll contact you using the information associated with your order.

How to Start a Return or Exchange

Before sending anything back, please contact Cordy’s Corner.

You can request a return or exchange through our website or you can use the Contact Us option on our website or email:

help@cordyscorner.com

Please include:

  • Your order number

  • The item you'd like to return or exchange

  • The reason for the return or exchange

  • Your requested replacement size, if applicable

For damaged, defective, or incorrect merchandise, please also include clear photographs showing the issue.

Our team will review your request and provide the appropriate next steps.

Questions?

If you're unsure whether your merchandise qualifies for a return, refund, or exchange, please contact us before sending it back.

We're happy to review your situation and help determine the appropriate next steps.

Cordy’s Corner
help@cordyscorner.com